Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use SurakshaHub products and services. Controller: Qoptervzn Infocom Pvt Ltd, Rani Lakshmi Bai Ward, Khat Road, Bhandara. Contact: support@surakshahub.com

Information We Collect

Account details: name, email, phone, and profile information you provide.
Order details: products purchased, billing and contact information, status history.
Payment data: handled by payment gateways; we do not store full card details.
Support and communications: messages via email or WhatsApp for service delivery.
Technical data: device, browser, and usage logs used to secure and improve the service.

How We Use Information

Fulfill orders and deliver license keys.
Provide customer support, WhatsApp alerts, and service updates.
Prevent fraud and secure accounts.
Improve product experience and site performance.
Comply with legal obligations.

Legal Bases

We process data based on contract performance, consent, legitimate interests, and compliance with law.

Sharing and Disclosure

Payment processors to complete transactions.
Email/WhatsApp providers to send notifications.
Cloud hosting and database services to operate the platform.
Authorities when required by law. We do not sell personal data.

Data Retention

Account data retained while your account is active.
Order records retained for up to 5 years or as legally required.
Support communications retained up to 24 months for service quality.

Your Rights

Access, correct, or delete your data.
Object to or restrict certain processing.
Withdraw consent where applicable.
Request portability of data provided by you.

Security

We use encryption, access controls, and database row-level security to protect your data.

Children

Our services are not intended for children under 16. We do not knowingly collect data from minors.

Contact

For privacy questions or requests, email support@surakshahub.com or message +91 81494 06831 on WhatsApp.